Privacy Policy

1. Who We Are

Kyroven Technologies Inc. is an enterprise IT infrastructure, cybersecurity, and cloud services company headquartered in Toronto, Ontario, Canada. Our registered address is Yonge & Dundas, Toronto, ON, Canada.

For privacy inquiries, you may contact our Privacy Officer at: privacy@kyroven.ca or info@kyroven.ca.

2. Personal Information We Collect

We collect personal information only to the extent necessary to provide our services and communicate with you. Categories of personal information we may collect include:

• Contact Information: Full name, company name, job title, business email address, and telephone number — collected when you submit our website contact form, request an assessment, or contact us directly.
• Service Inquiry Details: The nature of your IT requirements, company size, and any technical information you voluntarily provide when requesting a consultation or assessment.
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URL — collected automatically via standard web server logs and analytics tools.
• Communications: Content of emails, messages, or other correspondence you send to us.

We do not collect sensitive personal information such as social insurance numbers, financial account details, health information, or government identification numbers through our website.

3. How We Use Personal Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries and contact form submissions
• To schedule and conduct free infrastructure assessments you request
• To provide the IT services and consulting you have engaged us to deliver
• To send you information about our services, industry insights, or company updates — with your consent
• To improve our website and service offerings based on aggregated usage data
• To comply with applicable legal and regulatory requirements

We will not use your personal information for any purpose other than those identified above without your knowledge and consent, except as required by law.

4. Legal Basis and Consent

Under PIPEDA, we rely on the following bases for processing personal information:

• Express Consent: When you submit a contact form, you are providing express consent for us to contact you regarding your inquiry.
• Implied Consent: Website analytics data is collected on an implied consent basis consistent with reasonable expectations of website use.
• Contractual Necessity: When you engage Kyroven for services, processing of your business contact information is necessary to perform the contract.
• Legitimate Interest: We may process contact information to send service-related communications that are relevant to your prior engagement with us.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share personal information only in the following limited circumstances:

• Service Providers: Third-party service providers who assist with email delivery, analytics, or customer relationship management — bound by confidentiality agreements and prohibited from using your data for their own purposes.
• Legal Requirements: Where disclosure is required by applicable law, court order, or governmental authority.
• Business Transfer: In the event of a merger, acquisition, or sale of all or substantially all of our assets, personal information may be transferred as a business asset — with prior notice to affected individuals.

Third-Party Form Processor: Our contact form uses FormSubmit.co, a third-party form-to-email service. Submissions are transmitted securely and delivered to our inbox. FormSubmit.co's privacy policy governs their handling of transmitted data. We do not store form submissions on third-party servers beyond the transmission period.

6. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, subject to legal retention requirements:

• Website inquiry data: 24 months from last contact
• Active client data: Duration of service engagement plus 7 years for tax and accounting records
• Website analytics data: 26 months (aggregated, anonymized)
• Marketing communications opt-in data: Until consent is withdrawn

7. Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site usage. Types of cookies we use:

• Essential Cookies: Required for basic website functionality. Cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our website (e.g., which pages are visited, how long visitors stay). Data is aggregated and anonymized.
• Preference Cookies: Remember your settings and preferences for future visits.

You may disable cookies in your browser settings. Disabling analytics cookies will not affect your ability to use our website. For full cookie details, see our Cookie Policy.

8. Security

Kyroven employs appropriate technical and organizational security measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. Measures include:

• HTTPS encryption on all website pages and form submissions
• Access controls restricting personal data to personnel with a legitimate need
• Regular security reviews of systems that handle personal information

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. If you become aware of a security vulnerability related to our systems, please contact us immediately at privacy@kyroven.ca.

9. Your Rights

Under PIPEDA and applicable provincial legislation, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Withdrawal of Consent: Withdraw your consent to our use of your personal information for marketing purposes at any time, subject to legal and contractual restrictions
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, contact our Privacy Officer at privacy@kyroven.ca. We will respond within 30 business days.

10. Cross-Border Data Transfers

Some of our service providers are located outside Canada, including the United States. When personal information is transferred to service providers in other jurisdictions, it may be subject to the laws of those jurisdictions. We take steps to ensure that all service providers provide comparable levels of privacy protection through contractual obligations.

11. Links to Third-Party Websites

Our website may contain links to third-party websites including LinkedIn, Facebook, and Instagram. These websites have their own privacy policies and we are not responsible for their privacy practices. We encourage you to review the privacy policy of any website you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified by updating the "Last updated" date at the top of this page. We encourage you to review this Policy periodically. Continued use of our website after changes constitutes acceptance of the updated Policy.

13. Contact Us

For questions or concerns about this Privacy Policy or our privacy practices, please contact:

You also have the right to contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.